COMPUTER SUPPORT SPECIALIST
| | | | | | Industry Focus: | Information Technology, Media & Communication | | Job Title: | COMPUTER SUPPORT SPECIALIST | | Experience: | 5 10 Years | | Looking For: | Permanent Full-Time, W-2 Contractor, Any Position Type | | Visa Status: | U.S. Citizen | | Salary: | $40000 - $100000 | | Education Level: | Some College | | Security Clearance: | None | | Relocation: | No Relocation | | Travel Preference: | No Travel | |
ERIC NELSON
2845 Serra Dr
Sterling Heights, MI 48310
586-978-7955
ericnelson@wowway.com
COMPUTER SUPPORT SPECIALIST
Dependable and diligent IT professional who manages multiple tasks and works well under pressure. Experience in installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users.
Applies consultative approach to resolving issues. Very patient. Provides clear and simple explanations and works closely with people to develop solutions to their computer problems.
Strong technical support acumen with a background in multi-platform systems and educating people on information technology topics
PROFESSIONAL EXPERIENCE:
Arrow Strategies
08/06 - 12/06 Network Administrator
Contracted to Comerica Bank in Auburn Hills, MI.
Working in Request Support Center Processing New Software, Hardware,Email, Lan ID Requests.
Using Peregrine Program to Process Work Order Requests.
Setting Up New And Current Employees On A Novell 6.5 Network.
Granting Requested Access To Groups,Network Drives, Folders On The Network.
Resetting Passwords And Disabling User Accounts On The Novell Network.
Using Novell Console One To Create And Grant Software Requests Using Novell Application Launcher.
Resetting Lotus Notes 6.5 Email Passwords And Granting Access To Requested Databases .
Client Network Services
12/04 12/05 Network Administrator
Contracted to the U.S Census Bureau in Detroit, MI.
Supporting laptops for field reps and desktop support for in house employees.
Responsible for checking in and out laptops and keeping inventory on them.
Using software called Automated Property Management System for keeping track of all assigned equipment.
Supporting end users email with Lotus Notes R6.
Using Remedy 6 Ticket System for Putting in Trouble Tickets.
Setting up Video Teleconferences with Net Meeting.
TekSystems
05/04 12/04 Help Desk Phone Support For Standard Federal Bank
Supporting offsite end users via phone at Standard Federal banks and branches.
Using SMS software for remote control of customers PCs when needed.
Using Tivoli trouble tracking software to either create or escalate users problems.
Duties include resetting network logon and mainframe passwords, troubleshooting
Lotus Notes R5 issues all MS Office products, using Citrix software to log into
NT Terminal Servers to resolve windows printing issues.
Using 3270 Rumba Mainframe programs to reset passwords and printing issues.
Using Peregrine software for trouble ticket tracking.
Daimler Chrysler
08/01 11/03 Desktop Support
On team of 5 supporting 1200 end users using mainframe 3270 and Lotus R5 notes trouble ticket
Systems.
Desktop support for end users with software, hardware, network and printing problems.
Network Administration using NWADMIN and NT USER MANAGER setting up new user accounts
granting access to folders on network, Restoring deleted files or folders.
Requesting, Setting up and supporting users with E-mail using Lotus Notes R5.
Installing and configuring HP laser jet and Xerox printers all models on network for end user
Use.
Configuring users for remote dial in access using Pal and AT&T vpn clients on their laptops.
Loading extra requested software and hardware on end users PCs.
Installing cisco wirless cards on Dell and Compaq laptops.
Migrated end users pcs from windows 95 to windows 2000 using Norton ghost software.
Oakland Community College ITS Department
09/00 06/01 Desktop Support
Set up students on Windows 2000 workstations and supported them,
Performed all levels of hardware and software support and troubleshooting.
Set up and tested HP printers for network printing for all students.
Performed Network Administration using NT User Manager for an all Windows NT 4 Domain.
Loading extra requested software and hardware on students PCs.
GM Technical Center
08/99 09/00 EDS desktop support team
Worked on a team of 12 supporting 4000 end users with software, hardware and printing Issues.
Installed and upgraded PCs with windows 95, NT 4 Workstation and windows 2000 using Norton ghost.
Setup users on network using NW admin giving them rights and access to their allowed
files , applications and network drives.
Setup users on laptops using RAS making sure they have access to dial in and have access
To their network drives and email.
Was in charge of a team of 5 people migrating PCs from windows 3.11 to windows 95.
Technical Summary:
Software: Hardware: OS:
Norton Ghost and anti-virus all ver Mother Boards Windows 3.11
Lotus Notes ver 4 ,5 and 6 Hard Drives Windows 95
Internet Explorer all ver Ram Windows 98
Netscape all ver Sound,video,network cards Windows NT 4
Outlook all ver CPUs Windows 2000
MS Office all ver SCSI Controllers Windows XP
HP Jet Admin Hubs and Switches Novell 4,5,6
NT User Manager CD-ROM, RW, DVD
NW Admin Power Supplies
Ras and Pal HP Network Printers
EDS Net Special Palm Pilots
Software Packages PDAs
MS Access and Project all ver
Rumba Mainframe
AT&T VPN Client software
Peregrine
Certificates:
BrainBench:
MS Windows 95 Navigation
NT Workstation 4 Administration
Network Tech Support
Win 2k Administration
Master Computer PC Essentials
Networking Essentials
Education:
Network Engineering Diploma
- Computer Learning Center, Inc., Madison Heights, MI 01/98 04/99
Computer Basics
- Macomb Community College, Warren, MI 09/93 05/94
Electronics
- Adult Career Training, MT. Clemens, MI 01/91 06/91
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